frequently asked questions

Merch ships anywhere in the U.S. for a flat $6.

Pottery ships safely from our Green Bay studio for a flat $15. Local pottery pickup in Green Bay is always free (by appointment).
Nope! Merch is made-to-order and ships from our production partners, while ceramics ship directly from Camp North HQ. If you order both, you’ll get two packages.
Ceramics orders can be picked up in Green Bay by appointment. Think of it as a quick swing by Camp North HQ. We’ll email you to set up a time.

Our merch is made just for you. Most orders are fulfilled within 2 to 5 business days, and then shipped to your doorstep. Delivery time varies based on location and shipping method.
Ceramics are handmade in Green Bay and typically ships within 2 to 3 business days, packed with care.
Each piece is wrapped in honeycomb paper cushioning. Ceramics should arrive as cozy as it left our studio.
You can order merch worldwide, but we’re keeping our ceramics local for now.

All mugs, bowls, and cups are made with food-safe clay and glazes unless otherwise noted.
Most pieces are dishwasher- and microwave-safe, but handwashing is always recommended to keep them around for many campfires to come.
We’ll make it right. Just email us with photos, and we’ll take care of it.

All sales are final unless we determine the item was damaged during shipping.
Yes! If you’re dreaming of something special like a custom mug set, a piece in your favorite glaze, or a gift, contact us. Custom is considered case by case, and timelines depend on the season.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please contact us.
Refunds are only offered to customers that receive the wrong items or damaged items.
At this time, we don't offer exchanges.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within 7 days of delivery with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Yep! If you’re interested in placing a bulk order of Camp North & Co. goods, we’d love to chat. Contact us and we’ll work out the details.